Shipping

SOUQ.DENTAL considers securing fast orders delivery as a high priority issue. Therefore, we are dealing with reliable express services providers who can handle the client’s shipment and deliver it to any area in Saudi Arabia within 2 to 5 business days after the place and pay order on the website. However shipping charges start at 28 SAR inside Saudi Arabia for the first 15kg and 2 SAR will be added for each additional kilogram, and this amount will be shown automatically and add to the order invoice and will be shown to the client on the website before paying it.

We offer Free Shipping sometimes during promotions periods.
We don't ship out of Saudi Arabia.
All Shipments are subject to temperature control below 25 °C


Paying

Paying in SOUQ.DENTAL is very easy with many payments channels like our safe online payments gateways by Credit Cards, Mada Cards, STC Pay, Wire Transfer Beside *Cash on Delivery for clients not prefer electronic channels. And to protect our clients we release the money to vendors after 5 business days from the date of receiving the shipment.

*COD Payment will be applicable for an order valued 2000 SAR or less only


Warranty

SOUQ.DENTAL allows suppliers to sell small dental equipment "Plug n Play" only. And any device sold by SOUQ.DENTAL will be covered by the supplier's warranty. To arrange maintenance or replacement Contact Us or send us an email to support@souq.dental. 


Return Policy

If you are not satisfied with your order due to our courier side mistake or vendor mistake or received a damaged item, you can return it for free of charge within the next 3 business days of delivery and get a full refund by wire transfer to your bank account. Just contact us on the form of Contact Us or send us an email to support@souq.dental and we will refund your money after the seller receives back his items.

Must ensure that the item is in its original packaging, unworn and in the same condition you received it, except the case of damaged item appeared after use and proven by the seller after receiving the returned item by the vendor.

In case the buyer asked for return items after 3 business days of delivery, we will consider it a special case and SOUQ.DENTAL team will study this case to be fair with all parties.


We are seeking to make SOUQ.DENTAL safe place for all.