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Payment & Refund

Payment

We offer multiple safe payment channels:

  • Credit Cards: Direct Deposit / 5 Days Refund
  • Mada Cards: Direct Deposit / Direct Refund
  • STCPay: Direct Deposit / Direct Refund
  • Bank Transfer: 24 Hours Deposit / 3 Days Refund

All orders should be paid prior to shipping, therefore bank transfer option makes your order pending till you make the transfer to our bank account. Otherwise, the order will be canceled after 3 days.

Our bank account details are mentioned in the Proforma Invoice and the Email you will receive once the order is placed, and you can find them below:

  • Beneficiary Name: Dental Services Co.
  • Bank Name: Alrajhi Bank
  • Account# 446608010412544
  • IBAN: SA9580000446608010412544

Refund

We have many scenarios to refund your money back:

Order Canceled (Not Shipped): sometimes orders contain items that went out of stock, which makes us cancel these items and make a refund directly within 24 hours. You will be notified by email.

Order Returned (Shipped and Returned): either the customer has not received the order or received and returned it, we will refund your money back after receiving the items in our warehouse.

The refund includes the item price and related expenses like shipping and VAT.

The refund process should be done to the same source of the payment, card to the same card, bank to the same bank, etc. In case of bank transfer payment, you should send us a PDF or image file showing your IBAN details to refund the money. We won't accept typed or handwritten information to make the transaction legal.

Warranty

We sell small dental equipment "Plug n Play" only. Every device sold by us will be covered by the official supplier's warranty. The warranty period and details are mentioned on every product page if applicable.

To arrange maintenance or replacement, send us an email at [email protected].